Concerns, Complaints and Appeals
NorthTec aims to provide a learning environment of mutual respect and courtesy.
We encourage you to raise any matter that concerns you or affects your ability to study. It is important any concerns and complaints including appeals are resolved quickly so you can continue your study free of worry or distress.
Policies
These policies are here to be used to help make issues that bother you better.
These policies are here to be used to help make issues that bother you better.
Guide
There is a guide to Making Things Better at NorthTec relating to Concerns, Complaints and Appeals.
This explains the difference between a concern and a complaint and has a step-by-step flow chart of what to expect.
Forms
Forms are available for submissions:
You can also contact the complaints officer at concernsandcomplaints@northtec.ac.nz.