Learner Portal
Most services will take you to Microsoft to sign in. Please sign in with your @NorthTec.ac.nz account.
ICT Help
Your NorthTec Account
Username - Your username will be your student ID number followed by @northtec.ac.nz e.g. 2022000001@northtec.ac.nz
Password - Your default NorthTec password will be your birth date in such format: dMmmyyyy e.g 1Jan1970.
Password Reset
Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.
Getting Help
The ICT Service Desk Team are here to support you in person, via phone or email.
Available: Monday to Friday from 8:00am - 5:00pm.
Freephone: 0800 808 856 (option 5)
Phone: 09 470 3777
Email: ICTServiceDesk@northtec.ac.nz
How-to Guides
- Connecting to the _NorthTec Wi-Fi (Android, iOS, MacOS, Windows)
- Enrol for NorthTec Account Self Service using a web browser
- Password Reset and Account Unlock (Downloading the ADSelfService Plus App, Using the ADSelfService Plus App)
- How to forward your NorthTec email (studentid@northtec.ac.nz) to your personal email account.
Resources
Campus Maps
- Ngāwhā
- Kaitaia – Oxford Street
- Kaitaia – Redan Road
- Kerikeri – Te Pou o Manako
- Whangārei – Future Trades (Interactive Map)
- Whangārei – Future Trades (PDF)
- Whangārei – Raumanga (Interactive Map)
- Whangārei – Raumanga (PDF)
Digital Learning Support
NorthNet
- How to login to NorthNet
- How to Self-enrol or use an Enrolment key
- Moodle Web App Setup Instructions
- Learning Online - How to use NorthNet Moodle Course
- Navigating your Dashboard and Course Page
- Submitting your NorthNet (Non-Turnitin) Assignment
- Submitting your Turnitin Assignment
- Updating your Profile
Communications – Zoom, Forums and Chatrooms
- How to manage forum notifications
- Updating your notification preference settings
- Using a Chat Room
- Posting to a Forum
Policies
Please see here for a full list of learner policies and regulations.
Concerns, Complaints and Appeals
NorthTec aims to provide a learning environment of mutual respect and courtesy. We encourage you to raise any matter that concerns you or affects your ability to study. It is important any concerns and complaints including appeals are resolved quickly so you can continue your study free of worry or distress.
NorthTec has policies for Ākonga Concerns and Complaints and Appeals.
These policies are here to be used to help make issues that bother you better.
There is a guide to Making Things Better at NorthTec relating to Concerns , Complaints and Appeals. This explains the difference between a concern and a complaint and has a step-by-step flow chart of what to expect.
Forms are available for you to raise a concern or complaint or an appeal. You can also contact the complaints officer at concernsandcomplaints@northtec.ac.nz.